NWC rolls out trucking schedule amid supply crisis at Spring Village facility

In a public advisory issued late Tuesday, the NWC confirmed that the mechanical failure has crippled operations at the treatment plant, leaving customers in Bushy Park, Spring Village, Gutters, and neighbouring districts without a regular piped supply for several days. The commission described the outage as "prolonged" and acknowledged the growing frustration among householders, farmers, and businesses who have been forced to rely on makeshift storage and private vendors.

To mitigate the crisis, the NWC has implemented an interim water trucking schedule, with tankers deployed on a rotational basis across the affected zones. Under the new roster, Nightingale Grove and its farming extension (Five Acres) will receive deliveries every Tuesday, Thursday, and Saturday — making it the only area with tri-weekly service. Gutters Square, High House, and Lloyd’s Pen are slated for Tuesdays, while Bushy Park, Rock Stone, and Round Wood will see trucks on Thursdays. Spring Village itself will be served on Saturdays.

The full schedule is as follows:

• Tuesdays: Nightingale Grove, Nightingale Grove Farms (Five Acres), Gutters Square, High House, Lloyd’s Pen
• Thursdays: Nightingale Grove, Bushy Park, Nightingale Grove Farms (Five Acres), Rock Stone, Round Wood
• Saturdays: Nightingale Grove, Bushy Park, Spring Village

In a terse statement, the NWC urged customers to "store water and conserve for essential use during the non-supply days," warning that the trucked water is intended for drinking, cooking, and basic sanitation only. The commission also offered a sincere apology for the "inconvenience," but stopped short of providing a definitive timeline for full restoration.

“The disruption is due to a damaged motor unit affecting operations at the Spring Village facility,” the commission said. “The NWC is actively in the process of procuring a new motor to replace the damaged unit.”

Recognizing that customers have been without a regular piped supply, the Commission has implemented an interim water trucking schedule to provide relief: 

The news has done little to calm disgruntled residents. One resident, who asked not to be named, told our team that the trucking schedule is a "band-aid solution" and that many families are already dipping into emergency reserves, to purchase water, meant for purposes such as back-to-school.

Local councillors have also weighed in, pressing the NWC for a more transparent repair timeline and calling for compensation or rate relief for affected households. 

For now, residents are being advised to monitor the NWC’s official social media channels and local radio announcements for real-time updates on truck arrivals. The commission has thanked the public for its "continued patience and understanding" as engineers work around the clock to bring the Spring Village facility back online.

In the meantime, the sight of water trucks rumbling through dusty streets will become the new normal — and for many, the only lifeline in a growing water emergency.